Play Safe, Stay Well
At pk99, we believe entertainment should always be safe and controlled. We provide responsible gaming tools and guidelines with your well-being and family in mind.
What Is Responsible Gaming and Why Does It Matter
Online casino and sports betting can be a legitimate and enjoyable form of entertainment — when kept within the right limits. pk99 always believes betting is a leisure activity, not an alternative to income. Understanding this before joining our platform is essential.
Responsible gaming means staying in control of your budget, following time limits, and stepping away from betting during periods of stress or financial difficulty. When gaming becomes a burden rather than entertainment, seeking help is the courageous choice.
pk99 is an SSL-encrypted platform committed to fair play. We are dedicated not only to secure transactions but also to protecting the mental and financial well-being of our users.
Age Requirement and Eligibility
Age limits are strictly enforced
pk99 is for individuals aged 21 and above only. Minors are not permitted to open an account or participate in betting. If there is any doubt about a user's age, we may request documentation at any time and reserve the right to temporarily suspend the account.
Who should refrain from playing
People facing financial hardship, those experiencing mental stress, individuals in debt, or anyone with a prior history of gambling addiction — please refrain from betting entirely. Put your family and loved ones first.
Safety Tools — In Your Control
Deposit Limit
You can set your own maximum daily, weekly, or monthly deposit limit. Once set, it takes effect immediately. To increase the limit, a waiting period applies, so decisions are not made impulsively.
Time-Out
If you feel you need a break, you can take a Time-Out ranging from 24 hours to six weeks. During this period, logging in or placing any bets on your account will not be possible. Your account will be reactivated automatically once the break ends.
Self-Exclusion
If you feel you need a longer break, you can activate self-exclusion. This can last from six months to five years. During this time, opening or reactivating any account on pk99 is not possible.
View Betting History
You can view a full history of all your bets, deposits, and withdrawals from your account at any time. Analyze your spending patterns and adjust your limits as needed.
24/7 Support Team
For any issues, pk99's support team is always ready to help in Bengali. Contact us instantly via live chat or email us at [email protected].
Reality Check
If you play for an extended period, pk99 will send you a reminder to take a break. You can set the reminder interval yourself — every 30 minutes, 1 hour, or 2 hours.
Warning Signs of Problem Gaming
If you notice any of the following in yourself, take a break immediately and seek support:
- Placing more bets to recover lost money, feeling angry or mentally unsettled after a loss.
- Repeatedly failing to stop betting despite trying, being unable to keep yourself in check.
- Hiding your betting from family or friends, or lying about how much you bet.
- Prioritising betting over eating, sleeping, or work; disruption to normal daily activities.
- Taking on debt, dipping into savings, or cutting back on essential household expenses to fund betting.
- Feeling restless, depressed, or empty when not betting — this is a clear sign of addiction.
Check Yourself
Healthy gaming habits
- I play only for entertainment, not for income.
- I stay within a set budget and do not overspend.
- I respect time limits and am comfortable taking breaks.
- Even after a loss, I do not place large bets out of emotion.
- My family and friends know that I bet occasionally.
Seek help if you notice these
- I feel compelled to recover money I have lost.
- I have to lie or hide things when I bet.
- Stopping betting is becoming difficult for me.
- I am giving betting more priority than my family or work.
- I am betting with borrowed money or by drawing on my savings.
How to Use Safety Tools on pk99
Account Settings
Log in and go to the "Account Settings" section. There you can set deposit limits, Time-Out, and Reality Check directly on your own.
Live Chat
For self-exclusion or special assistance, use live chat directly. Our team is available 24/7 to help in Bengali.
Request by Email
Send an email to [email protected]. Write "Responsible Gaming" in the subject line — we will respond promptly and activate the necessary tools.
Terms and Conditions
To learn more about the full responsible gaming policy and terms, please read our Terms and Conditions page.
Advice for Family and Friends
Sometimes people want to help a family member or friend who has fallen into a gambling addiction. In this situation, speak with empathy rather than anger or blame.
If your loved one has an account on pk99, contact us. We consider third-party guardian protection requests and will help take the necessary steps.
Remember — getting help in time can protect a family. Do not hesitate to reach out via live chat or at [email protected].
Have an open conversation
Share your concern without accusation. Say "I am worried about you", not "You are ruining everything".
Seek professional help
Gambling addiction is a mental health issue. Encourage them to seek help from a psychiatrist or counsellor.
Protect the account
Keep login credentials secure. Disable auto-login on devices used by other family members.
Strengthen family connections
Increase alternative activities and family time. Loneliness is a major contributor to gambling addiction.
The Golden Rules of Safe Betting
To have a safe and enjoyable experience on pk99, follow a few key principles. First, always bet an amount that, if lost, will not harm your family. Betting is not an investment — it is entertainment.
Second, never bet while under the influence of alcohol or in a state of mental distress. When your ability to make decisions is reduced, the risk of serious loss increases. Third, set your own time and budget limits before betting and stick to them strictly.
Fourth, even during a winning streak, do not break your limits out of greed. Luck changes — today's win is no guarantee for tomorrow. pk99 strives to provide a safe environment; the rest is in your hands.
Want to learn more or get support?
You can find answers to common responsible gaming questions on pk99's FAQ page. Or speak directly with our team via live chat — we are always here for you.