Frequently Asked Questions
pk99 FAQ — All Answers in One Place
Find clear and straightforward answers to all your questions about deposits, withdrawals, KYC verification, account management, and the VIP program here.
Whether you are new to pk99 or a returning player, it is natural to have questions. On this page we have brought together the questions most frequently asked by Bangladeshi players. From identity verification to deposits and withdrawals, account management, and VIP cashback — you will find answers to everything here. If you cannot find the answer to your question, our 24/7 live chat support is always ready.
Identity Verification (KYC)
At pk99, the National Identity Card (NID) of Bangladesh is the most accepted document for identity verification. A valid passport and driving licence are also accepted. You must upload clear photos of both the front and back of the document. Blurry or incomplete images will not be accepted, so take clear photos in good lighting.
Yes, this is mandatory. The name on your pk99 account must exactly match the name on your bKash, Nagad, Rocket, or bank account. If the names do not match, your withdrawal may be blocked. Make sure you enter the correct name at registration — changes after that may require support assistance.
The KYC process secures your account and prevents anyone else from opening an account in your name or withdrawing your funds. It prevents financial fraud and ensures fair play. pk99 is committed to keeping every player's information safe as a secure platform.
Yes, pk99 keeps all your personal information secure through SSL encryption. No document or identity-related information is shared with any third party. For more details, please see our privacy policy page.
If your KYC is rejected, you will normally receive a message stating the reason. The most common reasons are poor image quality or mismatched information. Take clear photos and resubmit. If the issue is not resolved, contact our 24/7 live chat or email [email protected] — the team will assist you in Bengali.
Deposits
Log in to your pk99 account, go to the cashier section, and select "Deposit". Choose Nagad as the payment method, enter the amount, and send it to the Nagad number shown. Once you submit the transaction ID, the deposit will be confirmed. The minimum deposit amount is ৳100.
Select bKash from the deposit page. Send money to the number provided on the site using the bKash "Payment" or "Send Money" option. Save the reference number and enter it on pk99 to confirm. Your balance is usually updated within a few minutes.
pk99 currently accepts deposits via five methods: bKash, Nagad, Rocket, Upay and bank transfer (major Bangladeshi banks including Dutch-Bangla and BRAC Bank). The minimum deposit is ৳100 for every method — there is no separate minimum per method.
The minimum deposit amount for every deposit method is ৳100. This applies equally to bKash, Nagad, Rocket, Upay, and bank transfer.
pk99 generally does not charge any additional fee on deposits. However, your mobile banking provider (such as bKash or Nagad) may deduct their own charges for Send Money or Payment — that is governed by the respective service's own policy, not pk99's.
Account & Login
On the new device or browser, go to the pk99 Login page and log in with your registered username and password. For security reasons, email or SMS verification may be required the first time you log in from a new device. If so, enter the code sent to your registered number or email.
Click the "Forgot Password" option on the login page. Enter your registered email or mobile number — a password reset link or code will be sent to it. Use that link to set a new password. If you have any trouble, contact support.
To sign up at pk99, go to the pk99 Login page and fill in the registration form. Enter your correct name, mobile number, and a strong password. Your name must match the name on your payment account. Only those aged 21 or above may open an account.
Some details, such as your mobile number or email, can be changed from account settings. However, for important information like your name or date of birth, you will need to contact support and verify your identity. This is necessary for the security of your account.
First, clear your browser cache and cookies and try again. Make sure Caps Lock is off and enter your password carefully. Try a different browser or device. If the problem persists, write to live chat or at [email protected] — the support team will assist you in Bengali.
Withdrawal Questions
Withdrawals at pk99 are normally completed within 30 minutes to 3 hours. If it takes longer, first confirm that KYC verification is complete and check whether any bonus wagering requirements have been met. If the issue is still not resolved, contact live chat.
No, pk99 only processes withdrawals to a mobile wallet or bank account registered in the player's own name. Withdrawal requests to another person's number will be rejected. This is a necessary policy for account security and financial protection.
The minimum withdrawal amount from pk99 is ৳500. This amount is the same across all methods — bKash, Nagad, Rocket, Upay, and bank transfer. Before withdrawing, make sure your balance is not below this amount and that any applicable bonus conditions have been met.
Yes, pk99 processes withdrawals seven days a week, twenty-four hours a day. The service remains available at night, on holidays, and during Eid. Requests can be submitted at any time according to Bangladesh Standard Time (BST, UTC+6) and are generally completed within 30 minutes to 3 hours.
The standard withdrawal process at pk99 is completed within 30 minutes to 3 hours. For first-time withdrawals or large amounts, additional verification may be required, but the round-the-clock support team helps complete the process quickly.
VIP Program
pk99 has four VIP tiers: Bronze (weekly cashback up to 0.3%), Silver (up to 0.6%), Gold (up to 0.9%), and Platinum (up to 1.2%). The more actively you play and engage on the platform, the higher the tier you can reach.
Betting regularly and actively at pk99 will gradually move you up to higher tiers. Consistent participation in casino games, sports betting, and other sections accelerates your VIP progress. Overall engagement is the main basis, rather than a specific turnover target.
Each week, cashback is calculated based on your total betting activity according to your VIP tier. You can receive up to 0.3% cashback at Bronze, 0.6% at Silver, 0.9% at Gold, and 1.2% at Platinum. Cashback is credited directly to your account balance.
In addition to weekly cashback, VIP members enjoy early access to special promotions, personalised offers, and exclusive bonuses reserved for higher-tier players. Platinum and Gold members may also benefit from faster support and special cashback reviews.
Cashback is generally credited to your account automatically — there is no need to claim it separately. However, if you do not receive cashback in a particular week or have questions about the amount, let us know directly via live chat or at [email protected].
Still have questions? We are ready to help
If you could not find the answer above, contact our support team directly. Assistance is available in both Bengali and English.
Live Chat
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Email Support
[email protected] — email us for detailed questions