pk99's Privacy Policy

pk99 may collect the following types of information to operate its services:

1.1 Identification Information

During the registration process, your full name, date of birth, national ID number or passport number, email address, and mobile number may be collected. This information is used to verify your identity and ensure a secure account environment.

1.2 Financial Information

Your payment method details are collected to facilitate deposit and withdrawal transactions. pk99 accepts payments via bKash, Nagad, Rocket, Upay, and bank transfer. Collected financial information is stored in an encrypted environment and is never shared with third parties without permission.

1.3 Technical Information

Your device's IP address, browser type and version, operating system, session duration, page visit data, and referrer URL may be collected automatically. This information is used to improve platform security and service quality.

1.4 Transaction and Activity Information

Your betting history, deposit and withdrawal records, bonus usage details, and the particulars of any transaction carried out on the platform are stored. This information is essential for resolving financial disputes and ensuring account transparency.

1.5 Communication Information

Your interactions with our customer service team — live chat messages, email exchanges, and support tickets — may be recorded. This helps us improve our service quality and handle complaints fairly.

pk99 collects your information through various methods. A detailed description of each method is provided below:

• Directly provided information: Information you provide through registration forms, the account verification process, and payment forms is collected directly.
• Automated collection: Technical and behavioral data is collected automatically through our server logs, cookies, and web beacon technologies.
• Payment processors: Necessary confirmation information may be received from bKash, Nagad, Rocket, Upay, or bank transfer service providers during the processing of your financial transactions.
• Identity verification services: Information received from third-party identity verification providers may be included for fraud prevention and secure account management.
• Partner organizations: Some referral information may be collected through our authorized partners or affiliate networks.

Information received from all the sources mentioned above is used only for the purposes described in this policy.

Your information is used only for the following legitimate purposes:

3.1 Service Operations

Your information is essential for creating and maintaining your account, processing transactions, providing bonuses, and delivering services overall. pk99 ensures that every user receives reliable and accessible service.

3.2 Identity Verification and Security

Information is used to confirm the authenticity of each account, prevent fraud and money laundering, and maintain the overall security of the platform.

3.3 Customer Support

Your information is used to answer your questions, resolve complaints, and provide live chat and email ([email protected]) support.

3.4 Technical Improvement

Information is used for analytical purposes to improve service quality, develop new features, fix bugs, and streamline the user experience.

3.5 Legal Obligations

Information may be stored and used to comply with applicable laws and regulations, respond to requests from regulatory bodies, and resolve legal disputes.

3.6 Communications

Your contact information is used to send important account updates, changes to the policy, and important service-related notices.

pk99 adopts industry-standard technical and organizational measures to protect your personal information. The key components of our security framework are as follows:

• SSL/TLS Encryption: All data transmitted between your browser and our servers is secured through SSL encryption.
• Database Security: Sensitive information is stored in encrypted databases; only authorized personnel may access this information within the necessary limits.
• Access Controls: Role-based access control systems ensure that only the relevant responsible individuals can access your information.
• Security Reviews: Regular internal and external security audits are conducted so that any vulnerabilities can be identified and resolved quickly.
• Incident Response Plan: In the event of a data breach, we have a defined response plan in place and affected users will be notified promptly where applicable.

While we are committed to ensuring the highest level of security, it is not possible to guarantee that any transmission or storage of information over the internet is completely secure. However, pk99 always strives to minimize this risk by following industry best practices.

pk99 never sells your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

5.1 Service Providers

Necessary information may be shared with our authorized third-party service providers for payment processing (bKash, Nagad, Rocket, Upay, bank transfer), identity verification, cloud hosting, and technical support. All such providers operate under a strict confidentiality agreement.

5.2 Legal Obligations

Information may be disclosed to comply with court orders, government directives, lawful requests from law enforcement agencies, or applicable law. Such disclosure will always be kept to the minimum necessary scope.

5.3 Fraud Prevention

To protect the security of the platform, relevant information may be shared with authorized security agencies to prevent suspicious activity.

5.4 Business Changes

In the event of a merger, acquisition, or sale of assets, user information may be transferred to the new entity. Users will be notified in advance of any such change.

Outside the circumstances mentioned above, your information will not be shared with any third party without your explicit consent.

pk99 uses cookies and similar tracking technologies to improve your browsing experience and ensure the functionality of the platform.

6.1 Essential Cookies

These cookies are essential for the basic functionality of the website. They are used to maintain login sessions, perform security checks, and ensure account continuity. Disabling these cookies will prevent the site from functioning properly.

6.2 Analytical Cookies

These cookies collect information to understand how users interact with the platform. This information is used to improve the service and does not reveal personal identity.

6.3 Functional Cookies

These cookies are used to remember your preferences and settings, so that a personalized experience can be provided on each visit.

6.4 Managing Cookies

You can control cookies through your browser settings. However, please note that disabling essential cookies will prevent you from using some important features of pk99.

pk99 believes you should have full control over your own information. To that end, the following rights are granted to you:

7.1 Right to Access Information

You may request a copy of the personal information stored in your account. This request can be made by email at [email protected].

7.2 Right to Correct Information

If any of your information is incorrect or incomplete, you may request that it be corrected. We will ensure the necessary corrections are made within a reasonable time.

7.3 Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, we may be required to retain some information due to legal obligations or active legal proceedings.

7.4 Right to Object to Processing

You may object to data processing carried out on the basis of legitimate interest. We will evaluate your objection and take appropriate action.

7.5 Right to Data Portability

You may request that information collected about you be provided in a structured, machine-readable format.

To exercise any of the rights mentioned above, contact [email protected]. Our team is active 24/7 and provides support in both Bengali and English.

pk99 strictly provides services only to those aged 21 or above. This is not merely a policy position — it is a fundamental condition of our service.

We do not intentionally collect personal information from any person under the age of 21. An age verification process is enforced at the time of registration.

If we receive evidence that a person under the age of 21 has registered, that account will be closed immediately and all associated information will be deleted.

If a parent or legal guardian believes that a minor under their care has registered on this platform, please contact [email protected].

We retain your information only for as long as necessary. The retention period depends on the type and purpose of the information:

• Account information: For the entire duration the account is active, and for a specified period after closure based on legal obligations.
• Transaction records: Financial transaction information is retained for long-term audit and legal compliance requirements.
• Communication logs: Customer service conversations are retained for a specified period.
• Technical logs: Server logs and usage data are retained for a short period and are regularly deleted.

Once the retention period ends, we securely delete or anonymize the information so that it is no longer linked to any individual.

pk99 may update this privacy policy from time to time. Reasons for changes may include:

• Introduction of new services or features
• Changes to applicable laws or regulations
• Improvements to security practices
• Service changes based on user feedback

For any significant changes, we will update the "Last Updated" date at the top of this page and, where necessary, send a notification to your registered email.

Continuing to use pk99 after changes have been made will be considered as your acceptance of the updated policy. You are advised to review this page regularly.

If you have any questions, comments, or concerns about this privacy policy, please contact us:

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We take all privacy-related requests seriously. pk99 is always committed to protecting your information and rights.

To learn about pk99's other policies and terms, visit our Terms and Conditions and Responsible Gaming pages.